Why Website is Important for Small Business

Appear in Local Search Results

People rely on search to find local businesses, so to compete with large chains, you need to show up in local search results.

If your business isn’t online and relies on word of mouth or traditional advertising to attract new customers, you’re likely missing out on potential customers.

You can optimize a simple website to show up for near me searches in Google in 9 steps.

This shows that your business can attract new customers with a simple, up-to-date website that shows up for local searches.

Create a Digital Marketing Strategy

A website is the foundation of your digital marketing strategy.

It’s where customers go to find information about your business, products/services, and employees. It’s what journalists or bloggers link back to. It’s part of your marketing campaign.

Why can’t a social media profile replace a business website?

While creating a Facebook, LinkedIn, Twitter, or Instagram page for your business is a great idea, social media alone is not enough.

If you only rely on third-party platforms to build your online presence, it becomes harder to control your brand’s visibility online.

Take Facebook’s recent algorithm change as an example. Now, all posts from brands will be deemphasized unless they elicit a meaningful interaction. This means your business has to change its strategy for engaging customers on Facebook.

Instead, create social media profiles and link to them from your website in the footer.

Website visitors will know how to find you on social media if you feature linked social profile icons on your site.

Show Products and Services

With more consumers preferring to find and buy products online, having a website that showcases your products and services is important.

It creates two opportunities:

  • Customers will find your products online and purchase them instantly
  • Customers will find your products online and then visit your store to make a purchase

For example, Handmade Habit, a soy candle company, is a small e-commerce business run by Amina Ahmad. Without a brick-and-mortar storefront, Ahmad relies on her website to attract visitors and convert them into paying customers.

She pays special attention to her candles’ product descriptions.

Each description includes ingredients, scents, weight, and burn time.

Using your website to sell products online comes with challenges, such as handling shipping costs and managing inventory, but it’s important at least to showcase your products on your website.

Consider this: While shoppers made 51% of their purchases online in June 2016, there are still nearly 50% of shoppers who made a purchase in a store.

Even if a consumer views your products online and doesn’t buy them, they are more likely to remember your business the next time they need what you sell.

Improve Business’s Credibility

Having a website proves your credibility. It reassures users that your business is legitimate and explains why your business is valuable.

For example, from the first content on its homepage, coffee discovery service Craft Coffee tells website visitors why its products are valuable: They “brew better coffee” at “grocery store prices.”

Craft Coffee’s website goes on to explain how the service works: what they sell, how it’s delivered, and cost.

The homepage closes out with testimonials from former customers. These reviews show that past customers bought from Craft Coffee and had a positive experience.

Collect Customer Information

A business website is a platform for learning about your audience (and potential audience.

It opens an opportunity to collect information about your customers and then tailor your interactions to their preferences.

For example, collect email addresses of site visitors to learn who about who visits your website.

Then, communicate with them through a regular newsletter. Use this email list to share special offers and promotions and advertise new products or offerings.


Websites are valuable for any business, large or small.

Are websites a worthwhile financial investment for small businesses?

Yes! Small businesses that have a website spend less every year to launch and maintain the site.

And, if you don’t want to hire a web designer or web developer to build one from scratch, there are other options, too. Services like SquareSpace, Wix, and Weebly allow you to build your own website for free, without any coding experience.

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