Privacy Policy
Effective date: 19 August 2026
Website: https://11starfire.com/
Welcome to 11 Star Fire Solution (“we”, “us”, “our”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website 11starfire.com.
1. Information We Collect
- Personal information: if you contact us via a form (e.g. name, email, message), we collect that information to respond to your inquiry.
- Usage data: we gather technical details such as IP address, browser type, device, pages visited, and session duration using Google Analytics.
- Cookies: we use cookies and similar technologies to keep the site working properly, remember your settings, and understand site traffic.
2. How We Use Your Information
We use the information we collect to:
- Respond to inquiries and send requested materials.
- Improve our website and understand how visitors use it.
- Comply with legal obligations (for example, accounting or tax records).
3. Cookies and Tracking Technologies
Cookies help us keep the site functioning correctly and understand traffic patterns through Google Analytics. You can disable cookies through your browser settings, though this may affect some site features.
4. Sharing and Disclosure
- We do not sell or rent your personal data.
- We may share data with trusted service providers (such as our hosting provider, email service, and Google Analytics) who help us run our business. These providers are only permitted to use your data to perform services on our behalf.
- We only disclose personal information if required by law, or to protect our rights and the safety of our users.
5. Data Security
We implement reasonable safeguards, including SSL/TLS encryption and limited access to personal data, to protect your information. However, no online system is completely secure, and we cannot guarantee absolute security.
6. Data Retention
- Contact form submissions are kept until you request deletion, or for as long as needed for legitimate business or legal purposes.
- Aggregated, anonymised usage data may be retained indefinitely for analytics purposes.
7. Your Rights
Under Malaysia’s Personal Data Protection Act 2010 (PDPA), and depending on your location, you may have the right to:
- Request access to the personal data we hold about you.
- Request correction of inaccurate personal data.
- Request deletion of your personal data, where applicable.
- Withdraw consent to our processing of your data, where consent was the basis for processing.
To exercise these rights, contact us using the details below. We may need to verify your identity before responding to your request.
8. Third-Party Links
Our website may include links to other websites, including our social media pages. We are not responsible for the privacy practices of these external websites, and we encourage you to review their privacy policies separately.
9. Children’s Privacy
Our services are not directed at individuals under the age of 16, and we do not knowingly collect personal data from children. If you believe we have inadvertently collected such information, please contact us so we can delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The effective date at the top of this page will reflect the most recent update. We encourage you to review this page periodically.
11. Contact Us
Email: info@11starfire.com
Business hours: Mon–Fri, 9am–4pm
Location: Malaysia / Singapore
